Masaya & Co. Reviews

I’ve been looking around for a while, and after trying this recently, the price feels fair to me. It’s not the cheapest option I’ve seen, but for the quality, it made sense. If it stays around this price, I’d definitely buy it again next time

The sales team got back to me quickly and answered my questions without any hassle. Checkout was simple enough too, so the whole thing went smoothly!

I don’t get how customer service can take that long to respond when someone just needs help with an order. I sent a couple of messages and either got no reply or nothing that actually helped. Like, make it make sense. It was frustrating and definitely not a great experience for me

It’s a nice chair overall, but I had a feeling the wood finish might be the weak spot, and that’s pretty much what happened. It looks a little rough in a few spots and seems to scratch way too easily. I still like the chair, but the finish is about what I expected.

I thought this might take a while, but no... it was straightforward. Took me about 20 minutes to get it all together and I didn’t really run into any hassle.

I tried returning my order it was way more confusing than it needed to be. I kept looking around for clear instructions, but it felt like they made the whole thing harder than it should’ve been.

It took me too long just to figure out the next step, and getting any helpful answer wasn’t exactly easy either. I don’t mind doing a return, but come on, this shouldn’t feel like solving a puzzle.

I expected it to be quick and simple, but it turned into a hassle. Not the worst thing ever, but they definitely dropped the ball on making the return process easy

I really liked how it looked when I first got it, so maybe I was expecting too much, but it just didn’t last as long as I hoped. The durability wasn’t great, unfortunately.

My chair showed up packaged nicely, and thankfully nothing was damaged. The box had a few scuffs, and there was a little dust inside, but something about it still felt secure and easy to unpack overall.

The quality is fine, and I don’t have a huge complaint about the actual product. But the price just feels way too high for what you’re getting. It kind of makes me feel like I can’t trust the value here anymore, which is disappointing because I wanted to like it more.

The table looks really nice, but dealing with the warranty was frustrating. I had to send photos twice and then waited weeks just to get a clear answer. They did get back to me, but it wasn’t exactly helpful. For what I paid, I expected better support

I contacted support thinking this would get sorted out quickly, and at first I figured maybe it was just a simple delay, but my issue still hasn’t been properly fixed.

I really liked how the products looked online, and I was excited to get my order. Unfortunately, it took longer to arrive than I expected, and when I reached out for help, support was slow to respond. The items look nice, but the whole experience left me feeling disappointed.

I figured there would be at least a few basic customization options, but there really wasn’t much to work with. Couldn’t get it to feel like my style at all.

The refund process was more of a headache than I expected. It just felt slow and kind of all over the place, and I kept wondering what was actually happening because I didn’t really get clear updates unless I reached out first. Like, I get that refunds can take time, but the whole thing was just confusing and frustrating. They’re not the worst company I’ve ever dealt with or anything, but after this experience, I don’t think I’ll be ordering from them again.

The item was fine overall but the shipping took way longer than I expected. I was kind of disappointed waiting that long but it did eventually show up...

My experience with the delivery scheduling wasn’t great. The delivery date kept changing, and I found myself having to check for updates instead of getting clear communication. That made it really hard to plan my day, because I didn’t know when to actually be available. The order itself may have been fine, but the scheduling process added unnecessary stress. I hope they improve that part, because it makes a big difference for customers.

The website was simple to browse, and the pages loaded just fine for me. It took me a minute to find a few details, but overall it was REALLY easy to use.

I reached out for help, but the replies were slower than I was hoping for and didn’t really clear things up. I ended up in a bit of a grumpy mood because I had to figure most of it out on my own

I was excited for this table, but it showed up with a cracked corner and the box had a huge dent in it. The packaging looked really rough, so I took photos right away because it was obvious something had gone wrong during shipping.

I reached out to masayacompany.com, but the replies were slow and they kept asking me for basically the same info Again. I still don’t have a clear answer about a replacement or refund, so now the table is just sitting here damaged. Super disappointing

The woodwork itself looks really nice, and you can tell there was some solid craftsmanship behind it. That said, the finish had a few small flaws that were hard to ignore. Not a huge deal, but someone definitely should’ve caught those before it went out.